Privacy Policy

Effective Date: 18 October 2024

At Printer Labs 3D, we value the trust our customers place in us when they purchase our 3D printed toys, collectibles, and other products. This Privacy Policy outlines how we collect, use, and protect your personal information and details our policy regarding the intellectual property (IP) and resale of our 3D printed items.

1. Information We Collect

When you place an order or interact with our website, we may collect the following personal information:

Contact Information: Name, email address, phone number, and shipping address.
Payment Information: Credit card details, PayPal information, or other payment methods you use to complete a transaction.
Order Details: Information related to your purchases, including item selections, sizes, and custom design requests.
Communication Data: Any correspondence, inquiries, or feedback submitted through our website or customer service.

We do not collect sensitive personal information such as social security numbers, health data, or any similar data.

2. How We Use Your Information

We use your personal information for the following purposes:

Order Fulfillment: To process and ship your orders, communicate about your purchase, and provide customer support.
Payment Processing: To securely process payments and handle refunds or disputes.
Marketing: To send you promotional offers, newsletters, or updates (with your consent). You can opt out of these communications at any time.
Improving Our Services: To better understand customer preferences and improve our products and services.

We do not sell or share your personal information with third parties for commercial purposes.

3. Protecting Your Information

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or alteration. Our website uses encryption and secure payment gateways to safeguard your data during transactions.

4. Intellectual Property (IP) and Resale Policy

All 3D printed products sold by Printer Labs 3D are protected by intellectual property (IP) laws. The following terms apply to the sale and use of our products:

Intellectual Property Ownership: All designs and models produced by Printer Labs 3D are the exclusive property of the company, our internal designers, or collaborating artists. Customers purchasing our items do not acquire any rights to reproduce or modify the designs unless explicitly agreed upon in writing.
Prohibition on Resale: Our 3D printed items are intended for personal use only. The resale of any product purchased from Printer Labs 3D without prior authorization is strictly prohibited. Violations of this policy may result in legal action to protect our intellectual property rights.
Custom Collaborations: For custom designs or collaborations, IP rights remain with the original designer or collaborator unless otherwise specified in a separate agreement.

5. Third-Party Services

In certain cases, we may use third-party services (such as shipping providers and payment processors) to complete transactions or deliver products. These third-party providers have their own privacy policies, and we recommend reviewing their terms if you have any concerns.

6. Your Rights

You have the right to:

Access or correct your personal information.
Request the deletion of your personal information, subject to legal requirements.
Opt out of receiving marketing communications at any time.

To exercise these rights or if you have any concerns regarding your data, please contact us at [insert email address].

7. Updates to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated effective date. By continuing to use our services, you accept the revised terms.

If you have any questions about this Privacy Policy or need further clarification, please contact us at:

Printer Labs 3D
Email: info@printerlabs3d.com.au